Privacy Policy

WLT Removals LTD is committed to protecting your personal information and being transparent about what we collect and how we use it. This Privacy Policy explains your rights and how we handle your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

WLT Removals LTD is the data controller for the personal information you provide to us. We are a removal and delivery company based in London, operating since 2020.

Contact: wltremovals@gmail.com | 077 4214 9781 | 64 The Avenue, London N17 6TD, United Kingdom

2. What Information We Collect

We may collect and process the following types of personal data:

Name and contact details (phone number, email address).
Home or business address (collection and delivery addresses).
Booking details, including move dates, property sizes, and service preferences.
Payment information (processed securely; we do not store full card details).
Communications you send to us, including emails and enquiry form submissions.
Technical data when you visit our website, such as IP address and browser type (see our Cookie Policy).

3. How We Use Your Information

We use your personal data for the following purposes:

To provide and fulfil the removal and delivery services you have requested.
To process payments and manage your booking.
To communicate with you regarding your booking, including confirmations and updates.
To respond to your enquiries or complaints.
To improve our services and website based on feedback and usage data.
To comply with our legal obligations.

We will only process your personal data where we have a lawful basis to do so, including: performance of a contract, compliance with a legal obligation, our legitimate business interests, or your explicit consent.

4. How We Share Your Information

We do not sell or rent your personal data to third parties. We may share your information with:

Our team members and drivers, on a need-to-know basis to fulfil your booking.
Payment processors, to handle transactions securely.
Professional partners (e.g., professional organisers) where you have requested a combined service.
Legal or regulatory authorities, where required by law.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Typically, booking records are retained for 6 years for tax and accounting purposes, after which they are securely deleted.

6. Your Rights

Under UK GDPR, you have the following rights:

Right to access — request a copy of the personal data we hold about you.
Right to rectification — request correction of inaccurate or incomplete data.
Right to erasure — request deletion of your data in certain circumstances.
Right to restrict processing — request that we limit how we use your data.
Right to data portability — receive your data in a structured, machine-readable format.
Right to object — object to processing based on legitimate interests.

To exercise any of these rights, please contact us at wltremovals@gmail.com. We will respond within 30 days.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Access to personal data is restricted to authorised personnel only.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website. We encourage you to review it periodically.

10. Contact Us

For any privacy-related queries or to exercise your rights, please contact:

WLT Removals LTD | 64 The Avenue, London N17 6TD, United Kingdom

Email: wltremovals@gmail.com

Phone: 077 4214 9781