Terms and Conditions

Please read these Terms and Conditions carefully before booking or using any services provided by WLT Removals LTD. By making a booking or using our services, you agree to be bound by these terms in their entirety. If you do not accept these terms, please do not proceed with a booking.

1. Company Information

WLT Removals LTD (“the Company”, “we”, “us”, “our”) is a professional removal and delivery company operating across Greater London and surrounding areas. We were established in 2020 and are committed to providing reliable, affordable, and stress-free moving experiences.

We are available 7 days a week to assist you with any queries regarding your booking or these Terms.

2. Definitions

In these Terms and Conditions, the following definitions apply:

“Customer”, “you”, “your” — refers to the individual or business entity that books or uses our services.
“Services” — refers to any removal, delivery, packing, courier, or related services provided by WLT Removals LTD.
“Booking” — refers to a confirmed reservation for Services made by the Customer.
“Goods” — refers to all items, possessions, furniture, equipment, and belongings transported under a Booking.
“Quote” — refers to the estimate of cost provided to the Customer prior to Booking confirmation.
“Move Date” — refers to the agreed date on which the Services are to be carried out.

3. Booking and Confirmation

3.1 How to Book

Bookings may be made via our website quote form, telephone, or email. All bookings are subject to availability at the time of confirmation. A Booking is only confirmed once we have acknowledged it in writing (by email or message).

3.2 Accuracy of Information

It is the Customer’s responsibility to provide accurate, complete, and up-to-date information at the time of booking. This includes, but is not limited to: full addresses (including postcodes), floor levels, lift or stair access, parking availability, volume and type of items to be moved, and any fragile, valuable, or specialist items requiring special handling.

Failure to provide accurate information may result in additional charges, rescheduling, or, in extreme cases, refusal of service on the Move Date.

3.3 Booking Amendments

Any amendments to a confirmed Booking — including changes to date, time, addresses, or volume of goods — must be communicated to us as early as possible. Amendments requested within 48 hours of the Move Date may incur additional charges. We will endeavour to accommodate changes where operationally feasible.

4. Quotations and Pricing

4.1 How Quotes Are Calculated

Our quotes are based on information provided by the Customer at the time of enquiry. Quoted prices typically take into account: number of helpers required, estimated duration, distance, floor levels, stair access, lift availability, parking conditions, and the volume/type of items to be moved.

4.2 Fixed vs Variable Quotes

Quotes may be fixed-price or time-based (hourly), as agreed at the time of Booking. Fixed-price quotes are valid only for the scope of work described at the time of booking. Any additional items, tasks, or circumstances not disclosed at the time of quoting may result in a revised price.

4.3 Additional Charges

Additional charges may apply in the following circumstances:

Items not declared at the time of booking that increase the complexity or time of the move.
Inability to park in close proximity to the property due to parking restrictions or unavailability.
Excessive waiting time caused by factors outside the Company’s control (e.g., delays with keys, lifts, or third parties).
Additional distances, stops, or detours not disclosed at the time of booking.
Specialist items (e.g., pianos, antiques, gym equipment) not mentioned at the time of booking.
Stairs or floor levels differing from those provided at the time of booking.

4.4 VAT

All prices quoted are inclusive of VAT where applicable. WLT Removals LTD will clearly indicate if VAT is included or excluded in any quotation.

5. Payment Terms

5.1 Payment Methods

We accept payment by bank transfer, card, or cash, as agreed at the time of booking. Payment details will be confirmed in your booking confirmation.

5.2 Payment Timing

For residential moves, payment is typically due on the day of the move, unless otherwise agreed in writing. For commercial or large-scale bookings, a deposit may be required to secure the date, with the balance due prior to or on the day of the move.

5.3 Non-Payment

WLT Removals LTD reserves the right to withhold access to or delivery of the Customer’s Goods in the event of non-payment. Interest may be charged on overdue amounts at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.

6. Cancellation and Rescheduling Policy

6.1 Cancellation by the Customer

We understand that circumstances change. Our cancellation policy is as follows:

Cancellations made more than 72 hours before the Move Date: no cancellation fee.
Cancellations made between 48–72 hours before the Move Date: 25% of the quoted fee may be charged.
Cancellations made within 48 hours of the Move Date: up to 50% of the quoted fee may be charged to cover costs already incurred.
Cancellations made on the day of the move or after the crew has departed: up to 100% of the quoted fee may be charged.

6.2 Cancellation by WLT Removals LTD

In exceptional circumstances (including severe weather, vehicle breakdown, or force majeure events), we reserve the right to cancel or reschedule a booking. In such cases, we will notify the Customer as soon as practicable and offer a full refund or an alternative date. We shall not be liable for any losses arising from such cancellation.

6.3 Rescheduling

Requests to reschedule a Booking must be made at least 48 hours in advance. We will accommodate rescheduling requests subject to availability, at no additional charge, provided adequate notice is given.

7. The Customer’s Responsibilities

To enable us to carry out the Services efficiently and safely, the Customer agrees to:

Ensure clear, safe access to all areas from which items are to be collected and delivered.
Ensure adequate parking is available, or make arrangements in advance (e.g., obtaining a parking dispensation from the local council).
Ensure all items are ready for collection at the agreed time unless packing services have been booked.
Inform us in advance of any fragile, valuable, sentimental, or specialist items requiring special handling.
Ensure that any items requiring disassembly or reassembly are clearly identified in advance.
Ensure children, elderly persons, or pets are kept safe and away from the work area during the move.
Ensure that all items being moved are legally owned by the Customer or that the Customer has authority to move them.
Obtain any required permissions for parking, access, or moving through communal areas.
Provide accurate inventory details; undisclosed or significantly larger loads may result in additional charges.

8. Items We Cannot Move

For legal, safety, and insurance reasons, WLT Removals LTD is unable to transport the following items:

Hazardous materials, including flammable liquids, gases, explosives, or toxic substances.
Illegal items or contraband of any kind.
Live animals or plants.
Perishable food items.
Items of exceptional monetary or sentimental value that are uninsured.
Any item that the crew reasonably believes cannot be safely transported.

The Customer is responsible for ensuring prohibited items are not included in the Goods to be moved. WLT Removals LTD accepts no liability for any consequences arising from the transportation of prohibited items.

9. Liability and Insurance

9.1 Our Liability

WLT Removals LTD takes great care with all Goods entrusted to us. In the event of loss or damage caused directly by our negligence during the provision of Services, our liability is limited to the current market replacement value of the item(s) affected, subject to the terms of our insurance policy.

9.2 Exclusions

We do not accept liability for:

Damage to items not packed by WLT Removals LTD, including items packed in boxes by the Customer where the external packaging appears undamaged.
Damage to fragile, valuable, or unusual items not declared to us prior to the move.
Pre-existing damage, wear and tear, or inherent defects.
Damage arising from parking restrictions, access limitations, or factors beyond our reasonable control.
Loss or damage to jewellery, cash, documents, or other high-value small items.
Indirect, consequential, or economic loss of any kind.

9.3 Claims Process

Any claim for loss or damage must be reported to us in writing within 7 days of the completion of Services. Claims reported after this period may not be accepted. Please retain all packing materials for inspection purposes.

9.4 Customer’s Own Insurance

We strongly recommend that Customers take out their own comprehensive contents insurance to cover their belongings during transit, particularly for high-value or irreplaceable items.

10. Complaints

We aim to deliver exceptional service on every occasion. However, if you are dissatisfied with any aspect of our service, please contact us promptly:

By email: wltremovals@gmail.com

By telephone: 077 4214 9781

By post: 64 The Avenue, London N17 6TD, United Kingdom

We will acknowledge your complaint within 2 business days and aim to provide a full response within 5 business days. We are committed to resolving complaints fairly and promptly.

11. Force Majeure

WLT Removals LTD shall not be held liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to: extreme weather conditions, road closures, accidents, acts of God, government restrictions, civil unrest, pandemics, or any other event of force majeure. We will notify the Customer as soon as practicable in such circumstances and will endeavour to reschedule the Services at the earliest opportunity.

12. Intellectual Property

All content on our website, including text, images, logos, and branding, is the intellectual property of WLT Removals LTD or its licensors. You may not reproduce, distribute, or use any content without our prior written consent.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

WLT Removals LTD reserves the right to amend these Terms and Conditions at any time. The current version will always be available on our website. Continued use of our Services following any changes constitutes acceptance of the revised Terms.